Return of Goods
Updated: 14. 9. 2025
1. RETURN OF GOODS
Pursuant to Article 43 of the Act on Consumer Rights (ZVpot-UPB, ULRS 114/2006) and in accordance with Directive 2011/83/EU, the buyer has the right to withdraw from the purchase contract within 14 days of receiving the goods, without having to give any reason.
To exercise the right of withdrawal, the buyer must notify the online store manager (Grashka d.o.o.) in an unambiguous manner by sending an email to shop@grashka.co. The buyer shall return the goods no later than 14 days from the date they informed the manager of the withdrawal. The buyer is responsible for covering the direct cost of returning the goods unless otherwise agreed.
The refund of the purchase price, including delivery costs (except any additional costs arising from the choice of a delivery method other than the standard one offered), will be processed without undue delay, and no later than 14 days from the day the seller receives the returned goods or proof of shipment.
The buyer is responsible for the reduction in the value of the product if the reduction is the result of conduct that is not absolutely necessary to determine the nature, properties and functioning of the product.
Exceptions: The buyer cannot return goods that are not suitable for return due to health protection or hygiene reasons or that are sealed and the buyer opened the seal after delivery. This rule does not apply only in the event that there was an error on the part of the manager and the products were not used or opened.
2. COMPLAINTS
The buyer can withdraw from the purchase in the event of a complaint, when the properties and appearance deviate significantly from the description in the online store. The buyer reports the complaint to the e-mail address of the manager of the online store shop@grashka.co. The manager of the online store will start resolving the complaint after notification.
In the event of a complaint, the buyer must return the goods undamaged and in the same quantity, unless they are destroyed, damaged, lost or their quantity has decreased through no fault of the buyer himself.
The manager does their best to ensure that the data in the online store is up-to-date and correct. Nevertheless, images, contents and the products themselves may be changed by the suppliers, so there may be minor differences in the actual delivered products. Therefore, product complaints based on images alone are not possible.
3. WARRANTY
The products have a warranty if it is stated so on the warranty card or on the invoice. The guarantee is valid if the instructions on the guarantee sheet are followed and upon presentation of the invoice. The warranty periods are indicated on the warranty sheets or on the invoice.
Information about the warranty, if it exists, is also listed in the product description in the online store.
If there is no warranty information, the product does not have a warranty or the information is currently unknown.
In the latter case, the buyer can contact the manager.