1. RETURN OF GOODS

Pursuant to Article 43 of the Act on Consumer Rights (ZVpot-UPB, ULRS 114/2006), the buyer cannot return goods that are not suitable for return due to health protection or hygiene reasons or that are sealed and the buyer opened the seal after delivery. This rule does not apply only in the event that there was an error on the part of the manager and the products were not used or opened. The buyer is responsible for the reduction in the value of the product, if the reduction is the result of conduct that is not absolutely necessary to determine the nature, properties and functioning of the product. Unfortunately, returns and complaints about masks are not possible.

   2. COMPLAINTS

The buyer can withdraw from the purchase in the event of a complaint, when the properties and appearance deviate significantly from the description in the online store. The buyer reports the complaint to the e-mail address of the manager of the online store shop@grashka.co. The manager of the online store will start resolving the complaint after notification.

In the event of a complaint, the buyer must return the goods undamaged and in the same quantity, unless they are destroyed, damaged, lost or their quantity has decreased through no fault of the buyer himself.

The manager does his best to ensure that the data in the online store is up-to-date and correct. Nevertheless, images, contents and the products themselves may be changed by the suppliers, so there may be minor differences in the actual delivered products. Therefore, product complaints based on images alone are not possible.

   3. WARRANTY

The products have a warranty if it is stated so on the warranty card or on the invoice. The guarantee is valid if the instructions on the guarantee sheet are followed and upon presentation of the invoice. The warranty periods are indicated on the warranty sheets or on the invoice.

Information about the warranty, if it exists, is also listed in the product description in the online store. If there is no warranty information, the product does not have a warranty or the information is currently unknown. In the latter case, the buyer can contact the manager.