Terms and conditions

Updated: 14. 9. 2025  Graska d.o.o.

Graska, Center for the Production and Processing of Plant Proteins, d.o.o. Address: Graška Gora 21, 2381 Podgorje pri Slovenj Gradcu Legal form: Food Industry Activity: G47.910 - Retail trade by mail order or via the Internet Registration date: 11.09.2020 Registration authority: District Court of Slovenj Gradec Registration number: 8717206000 Tax number: SI 82883254 Taxpayer: YES Responsible person: Martin Rojnik Version: v.1.0 (11/11/2022) Date: 28 April 2022

1. GENERAL

The general terms and conditions of Grashka online stores and platforms (hereinafter the "online store") are drawn up in accordance with:

The Consumer Protection Act (ZVPot-UPB2, ULRS 98/2004),
The General Data Protection Regulation (GDPR),
Recommendations of the Chamber of Commerce and Industry and international e-business codes.

The online store is managed by Grashka d.o.o. (hereinafter "manager"), who is also the seller.

These general business conditions define the operation of the online store, user rights, and business relations between the seller and the buyer (hereinafter also called "user"). To make a purchase in the online store, the user needs a unique username and password. The username is the e-mail address used for communication and purchases. The username and password define the user as a customer and link them to other entered data. Registration is not mandatory for purchase; purchases can be made as a guest. By registering, the user gains purchase rights as well as rights such as notifications about news, announcements, advice, and other communications. By registering or confirming the order each time, the user accepts these general terms and conditions and any other special terms associated with individual products or updates published by the administrator. Users can be natural or legal persons. Mutual obligations between the online store and natural persons are governed by these general conditions. For legal or natural persons engaged in profit-making activities, obligations may be regulated by contract specifying special terms and conditions. The Consumer Protection Act applies to such entities only where explicitly stated.

2. AVAILABILITY OF INFORMATION

The administrator commits to always provide the user with information about:

Seller identity: company name, registered office, registration number,
Contact info for prompt communication (email and telephone),
Essential characteristics of goods and services, including after-sales and warranty,
Availability of goods or services, which should be fulfilled in a reasonable time;
Users will always be informed about availability and delivery by email,
Delivery terms including methods, places, deadlines, all prices clearly stated (net price, VAT, delivery costs), payment methods, offer validity, withdrawal deadlines, withdrawal conditions, return costs, complaint and appeal procedures.

3. THE USER

Each registered user has a username and password, which are confidential and known only to the user.

The user is responsible for ensuring only they or authorized persons act on their behalf with their credentials.

Registration requires the user to enter:

Name and surname,
Address and place of residence,
Delivery address (may differ),
Email address,
Username (same as email),
Password (hidden).

The administrator is not responsible for the accuracy of user-entered data.

By registering, the user agrees to receive notifications related to orders and system messages. Optional promotional notifications require user consent and comply with data protection laws. Users can request deletion of personal data at any time after mutual obligations are fulfilled.

4. PURCHASE FOR NATURAL PERSONS

Purchases by natural persons are possible either by:

Registering, or
Purchasing as a guest without registration.

By adding to cart, the user confirms they are over 18 and have full business capacity.

5. PURCHASE FOR LEGAL ENTITIES

For legal entities, purchase terms such as:

Payment methods,
Contract withdrawal,
Product return

may be individually agreed by contract.

6. PRODUCTS AND PRICES

The online store is open 24/7. Product availability is indicated when added to the cart but errors may occur despite regular updates.

After order placement, users receive confirmation and purchase info in their account. Prices are online prices valid for online purchases with specified payment options. Special prices and promotions are valid at order time or system acceptance time.

All prices are in euros and include VAT unless otherwise noted. Prices may change due to promotions or errors. The seller reserves the right to cancel or offer alternatives if pricing errors occur. Delivery costs are separate unless total order exceeds €50, in which case delivery is free for Slovenia.

7. CONCLUSION OF THE SALE AGREEMENT

The sales contract is concluded when the seller confirms the order by email.

Prices and conditions then become fixed.

Purchase contracts are stored electronically and accessible in user accounts.

8. METHODS OF PAYMENT

Available payment methods:

Bank cards: Mastercard, Maestro, Visa
Apple Pay, Google Pay

Invoices are issued on permanent media.

For card payments:

Card holder must match account holder.
Orders cannot be changed after confirmation except by agreement.

9. COOKIES

To ensure the proper functioning of our online store, we use cookies.

Cookies are small text files that are stored on your device when you visit a website. We only use essential cookies, which enable basic functionalities such as:

maintaining your user session,
storing products in your shopping cart,
managing your wishlist.

These cookies do not collect personal data and do not track users across websites. Without them, the online store would not function correctly.

10. ORDER SUBMISSION, CONFIRMATION, PROCESSING

Orders can be placed any day except in cases of force majeure.

Users add products to the cart and confirm by clicking “Complete purchase”.

Before confirmation, orders can be reviewed and modified.

10.1. Order Confirmation

Steps:

Review product types, quantities, and totals,
Select payment method,
Confirm order by clicking “Complete purchase”.

By placing order, buyer agrees to terms and concludes distance sales contract (only in Slovenian language).

10.2. Order Processing

Orders are processed on Fridays and Mondays.

If delay occurs, customer is informed.

Goods are prepared and shipped by Post Slovenia on Mondays and on Fridays.

Delivery time is 2–5 days.

10.3. Order Status

Registered users can track orders with statuses:

Placed
Accepted
Confirmed / Rejected / Partially Cancelled
In delivery
Completed

10.4. Sales Restrictions

Manager may limit sales if product quality or safety is compromised.

11. PROFESSIONAL SUPPORT AND ADVICE

12. RIGHT OF WITHDRAWAL

12.1 The consumer shall not have the right to withdraw from the order in accordance with the Article 16 of Directive 2011/83/EU for food Products, because the order concerns: the delivery of sealed goods which are not suitable for return for health or hygiene reasons, if the consumer has opened the seal after delivery and the delivery of food, where the company undertakes to fulfill its obligation on a specific date or within a specific time limit. For other non-food Products (such as merchandise etc.) the Consumer has the right to communicate to the Company that she/he is withdrawing from the contract within 14 days from the receipt of the non-food products without having to state the reason for his decision. The withdrawal time period shall start to expire the day after the date of the receipt of the goods.

12.2. Once the receipt of the order has been acknowledged, the contents of the order or the final amount of the order may not be changed, except exceptionally with the Company's approval.

12.3. Complaints Complaints can be made if products deviate significantly from description.

Report complaints to: shop@grashka.co

13. PRIVACY AND SECURITY

The administrator processes user data solely for online store operation and complies with GDPR and relevant privacy laws.

14. OUT-OF-COURT DISPUTE RESOLUTION

In accordance with legal norms, Graska d.o.o. does not recognize any provider of out-of-court consumer dispute resolution as competent to resolve a consumer dispute that the consumer may initiate under the Out-of-Court Settlement of Consumer Disputes Act.

Graska d.o.o., as a provider of goods and services through an online store within the EU, publishes an electronic link to the platform for online consumer dispute resolution (ODR platform).

The platform is available here:  https://ec.europa.eu/consumers/odr

Consumers may use this platform to attempt to resolve disputes relating to online purchases.